1. General

At StrongDigital, we provide digital products that may include eBooks, software, license keys, templates, digital assets, guides, services and digital bundles.

Because digital products are delivered electronically, refund eligibility may differ from physical products. Please carefully review the product description, compatibility information and applicable terms before completing your purchase.

2. Digital Products

Unless otherwise stated on the individual product page, digital products that have already been delivered, accessed or downloaded may not be eligible for a refund.

If a product has not been delivered or there is a verified technical issue preventing you from receiving the product, please contact us so we can review the situation.

3. License Keys & Software

Before purchasing software or a license key, please make sure that the product is compatible with your operating system, device, platform and region where applicable.

Compatibility information and product requirements should be reviewed carefully before checkout.

If you believe a license key is invalid, defective or does not work as described on the product page, contact our support team with your order information so we can investigate the issue.

4. Exceptions

In certain circumstances, StrongDigital may review refund requests on a case-by-case basis.

Examples may include a verified technical problem with the purchased product, an incorrect delivery or another issue determined to be eligible after review.

5. Order & Delivery Issues

If you have completed your purchase but cannot access your digital product, first check the email address used during checkout and your spam or junk folder.

If you still cannot find your download, access information or license key, contact our support team and provide your order number and product name.

We will review the issue and provide assistance where possible.

6. How to Request Assistance

If you believe your order may qualify for a refund or you are experiencing a problem with your purchase, please contact us with the following information:

• Your order number
• The name of the purchased product
• The email address used during checkout
• A brief description of the issue
• Relevant screenshots or error messages, if applicable

Providing complete information helps us review your request more efficiently.

7. Policy Updates

StrongDigital may update this Refund Policy from time to time. Any changes will be reflected on this page with an updated revision date.